Privacy Policy

Privacy Policy for Capstone Tile LLC
Effective Date: September 25, 2024

At Capstone Tile LLC (“we,” “us,” “our”), we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data when you visit our website, www.capstonetile.com (“Website”), or engage with our services. By using our Website, you agree to the practices described in this Privacy Policy.

1. Data Controller Information

Capstone Tile LLC
Address: 1041 Cumberland St., St. Paul, MN 55117
Email: sales@capstonetile.com

We are responsible for determining the purposes and methods of processing your personal data.

2. Personal Data We Collect

We may collect and process the following types of personal data:

  • Contact Information: Name, email address, phone number, and address.
  • Transactional Data: Information relating to payments for our services.
  • Communication Data: Any correspondence or inquiries sent through our Website or email.
  • Usage Data: IP address, browser type, operating system, and information on how you use our Website (via cookies and analytics tools).

3. How We Collect Your Data

We collect your personal data in the following ways:

  • Directly from you: When you fill out forms, contact us, or purchase our services.
  • Automatically: Through cookies and similar technologies when you visit our Website.
  • Third-Party Sources: We may receive information from third-party service providers, such as payment processors.

4. Purpose of Processing Personal Data

We use the personal data collected for the following purposes:

  • To Provide Services: For processing orders, payments, and delivering our tile installation and remodel services.
  • Customer Support: To respond to inquiries and communicate with you regarding our services.
  • Marketing and Communications: To send you promotional information or updates (if you have provided consent).
  • Website Improvement: To analyze usage data to improve the functionality and experience of our Website.
  • Legal Obligations: To comply with any legal requirements and safeguard our business.

5. Legal Basis for Processing

We process personal data based on the following legal grounds under the GDPR:

  • Performance of a Contract: When necessary to provide our services.
  • Legitimate Interests: To enhance our Website, improve customer service, and market relevant products.
  • Consent: For marketing communications and non-essential cookies (where required).
  • Legal Obligation: To comply with applicable laws and regulations.

6. Data Sharing and Disclosure

We may share your personal data with third parties only when necessary, including:

  • Service Providers: Companies that provide services on our behalf, such as payment processing, website hosting, and analytics.
  • Legal Compliance: If required by law or to protect the rights, property, or safety of Capstone Tile LLC, our clients, or others.
  • Business Transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred as part of the transaction.

7. International Data Transfers

As we are based in the United States, your personal data may be transferred and processed outside of the European Economic Area (EEA). When such transfers occur, we ensure that appropriate safeguards, such as Standard Contractual Clauses (SCCs), are in place to protect your data in compliance with GDPR standards.

8. Data Retention

We retain your personal data only for as long as necessary for the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This includes data retention for legal, accounting, or reporting obligations.

9. Your Data Protection Rights (GDPR)

If you are located in the European Union, you have the following rights under the GDPR:

  • Access: You have the right to request a copy of the personal data we hold about you.
  • Rectification: You can request the correction of inaccurate or incomplete data.
  • Erasure: You can request the deletion of your personal data, where applicable.
  • Restriction of Processing: You may request the restriction of processing under certain circumstances.
  • Data Portability: You have the right to request the transfer of your data to another controller.
  • Objection: You can object to the processing of your personal data in certain situations, including for direct marketing purposes.
  • Withdraw Consent: Where consent is the basis for processing, you may withdraw it at any time.

To exercise your rights, please contact us at sales@capstonetile.com. We will respond to your request within one month, in compliance with GDPR guidelines.

10. Security of Your Data

We use industry-standard security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no online transmission or storage of data is completely secure, and we cannot guarantee absolute security.

11. Cookies

Our Website uses cookies to enhance your experience. Cookies are small files stored on your device that help us analyze web traffic, remember preferences, and personalize content. You can control or delete cookies through your browser settings.

  • Essential Cookies: Necessary for the Website to function properly.
  • Analytical Cookies: Used to collect information about how visitors use our Website.
  • Marketing Cookies: Used to deliver relevant advertisements.

By continuing to use our Website, you agree to our use of cookies. You can withdraw consent at any time by adjusting your browser settings.

12. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites. We recommend reviewing the privacy policies of any third-party sites you visit.

13. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us, and we will take appropriate steps to delete it.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Effective Date” at the top will be updated. We encourage you to review this policy periodically to stay informed about how we are protecting your personal data.

15. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Capstone Tile LLC
Email: sales@capstonetile.com
Address: 1041 Cumberland St., St. Paul, MN 55117